Pretty Natural!

Our Fresh Flower Bouquet arrangements are all neatly wrapped in gorgeous wrapping. To ensure your Flowers remain as fresh as possible they are placed into a recyclable compostable water bag (how cool is that?) that will keep them hydrated. Our Vase or Dried Arrangements are hand delivered with their respective containers. 

Any goodies or our hampers are delivered in a goodie bag or in our classic white Hamper Boxes. 

All our orders come with a complimentary A6 note card. When you head to our checkout page you'll be prompted to leave a note. At this time we cannot accept more than a certain amount of characters as it won't fit on our card. 

If you would like to leave a handwritten note, you can upgrade to one of our wonderful locally made, Greeting Cards.  

Yes! We offer Same Day Delivery for all orders placed before 3pm Monday to Sunday for Gold Coast Orders. 

While unlikely - If you are unable to select your preferred delivery date, we may have exhausted our stock allocations for that day, or could be hosting an event and unable to accept orders. Please select the next appropriate date. 

 

Depending on your enquiry we will always prefer that you reach out to us here, if you would rather call us you can do so by clicking here.  

That’s not good! We’d like to get you back on track as quickly as possible. Please visit our Contact Page to get in touch. 

Fantastic, we can certainly do custom orders, please note we are limited to seasonality of Flowers and Availability of stock, but don’t worry, we’ll help you to get the best bouquet for you, or your loved one! Get in touch here!

Yes! We have a number of individuals and corporate clients who love having flowers delivered on a regular basis with no fuss. Please get in touch so we can assist you!

The best way to make a change is to email us. Please note if you are making a late change, we may not be able to make adjustments. Get in touch here! Last minute adjustments we recommend a phone call.

That’s unusual but it can happen! Firstly, please check your junk emails to ensure it hasn’t gone there. If you have landed on our order confirmation page when checking out, it will mean we have received it so don’t stress! However, feel free to send us an email. Get in touch.

Flowers Gold Coast Delivers across the Gold Coast, and Northern NSW. Unfortunately some of the suburbs on the outer extremities such as Beechmont, Tamborine Mountain are too far for our Drivers to deliver to. We also offer Shipping to NSW, VIC, QLD & SA with select Dried Flowers & Hampers

The more information you can provide about the delivery location, the quicker and easier it will be for our Flowers to reach their new home! 

 

Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge. This will help us ensure we can deliver during business hours also. If your recipient leaves earlier than the stated business closing time, please consider leaving us a secondary address.

 

Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left.  If our drivers cannot leave the gift in a safe location they will call the recipient first, and then the buyer. If we can't get in touch, will be returned to our Ashmore Studio and a re-delivery fee may apply.

Your order will arrive anytime between 9am and 7pm on the selected date of delivery. This is dependant on a number of factors such as the delivery routes our drivers take and the number of deliveries they have to complete on the day.

We will get your orders there as soon as possible! For business addresses our drivers are instructed to deliver no later than 1 hour before the advertised closing time, if you feel the recipient may leave earlier than that, please consider a secondary delivery address in the Note to Florist so we can ensure they get their flowers!

While we understand some people require their orders within a certain timeframe, we will do our very best to meet those requirements, but we ask that it's only requested if they absolutely must be delivered by that time. 

Flowers Gold Coast delivers 7-days per week! Offering delivery to the Gold Coast Monday to Sunday, Outside of Gold Coast is Week Day Delivery only.

Depending on the day, some Public Holidays we are open as well!

Yes! Flowers Gold Coast delivers Flowers to Hospitals across the Gold Coast, our drivers will deliver to the main reception of the Hospital. We cannot guarantee they will be delivered directly to patients or staff as each hospital have different rules and protocol. It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery.

Be sure to check they haven’t been discharged (or about to be) before ordering! We have recently found some Hospitals have certain wards in which Flowers cannot be received, so please ensure you check with the hospital before placing your order. If you are delivering to someone who has recently changed their last name, it may help to include their Maiden Name as well.

Our delivery charges are split into three regions across the Gold Coast and starts at $15. When you check out, your order it will be based on the delivery address. You can also see the delivery fee for your suburb here. Please note these are subject to change. Our delivery fees are transparent, where other Florists may hide this cost in our bouquets we keep this separate and clear so you know where your money is going!

If you provide us with an incorrect address or an incorrect name we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee will be incurred. Should the Flowers have been delivered, we will attempt to recover them, if they are not able to be recovered, you will need to repurchase the order.

We’re extremely sorry to hear that there has been a problem with your order, we hate it when things don’t go to plan.

Sometimes when things go missing, it’s worth double checking that the order hasn’t been:

• Left with a next door neighbour – sometime’s this happens if there’s no-one at home and no safe place to leave.
• Left at reception, a concierge desk or mail room – this often happens when a gift is delivered to a business, hospital or school address.
• That the name and address provided is absolutely correct.

If it still can’t be found after trying the above, get in touch and we can look into it immediately for you.

While we prefer that the Recipient be home to receive their orders, we understand that this may not be possible. Please ensure you leave both their contact phone number and your contact phone number with your order.

If the recipient isn't home and it may not be safe to leave the order at the front door (or if we cannot access the property) our drivers will first try to call the recipient, and secondly, yourself (the purchaser). If we can't get a hold of either of you, the flowers may be returned to the studio.

Flowers Gold Coast makes a longstanding commitment to support local Australian growers as much as possible. This means specific varieties of flowers may differ week-to-week based on seasonality and availability. We will try our best to match what you see on the site but sometimes we will have to substitute colour or varieties. We always ensure we will send something similar and just as beautiful. Our photos should be utilised as a guide only.

Like with all things in nature, it really does depend on a number of factors. Like your fruit veggies from the Grocery store it can sometimes last a long time, sometimes a little bit less. We have found on average our arrangements last up to 1 week and above. This is because we visit local Flower Markets frequently and try to buy seasonal flowers rather than out of season stock. 

Heat and Sun may be great for the day at the beach, but like if you don't drink water and don't apply sunscreen, your body won't like you too much at the end of it! Keeping your Flowers in a cool and out of direct sunlight location will do wonders for Flower longevity. Check out our Flower Care page for more information and tips!

The majority of our Flowers are sourced from Queensland and Australian growers or suppliers and are made right here on the Gold Coast! Imported flowers will be used but we try to limit this as much as possible.

As much as we would love to stock every flower possible some times we won't have a particular flower in stock (or it might not even be in season!) if you are looking for a particular Flower to go into your arrangement, please get in touch with us first so we can ensure we can help you. 

Flowers Gold Coast is located at 6/10 Expo Court, Ashmore Click here for directions. 

Flowers Gold Coast is locally owned and operated, we aren't owned by a large organisation pretending to be a local florist, your flowers are made by locals, for locals. If you ever contact us at Flowers Gold Coast, chances are it'll be handled by the owner themselves!

Yes! Flowers Gold Coast offers Studio Flower Pickup from our Studio in Ashmore, we can make to order or via pre-order.