Frequently Asked Questions
We understand buying Flowers online can be a complicated process, at Flowers Gold Coast, our goal is to change that, we’ve compiled some commonly asked questions to help you in your ordering process!
Thank you for supporting us at Flowers Gold Coast!
Our Fresh Flower Bouquet arrangements are all neatly wrapped in gorgeous wrapping. To ensure your Flowers remain as fresh as possible they are placed into a recyclable compostable water bag (how cool is that?) that will keep them hydrated. Our Vase or Dried Arrangements are hand delivered with their respective containers.
Any goodies or our hampers are delivered in a goodie bag or in our classic white Hamper Boxes.
All our orders come with a complimentary business card sized note card. When you head to our checkout page you'll be prompted to leave a note. At this time we cannot accept more than a certain amount of characters as it won't fit on our card.
If you would like to leave a handwritten note, you can upgrade to one of our wonderful locally made, Greeting Cards.
Yes! We offer Same Day Delivery for all orders placed before 1pm Monday to Friday and 11am on Weekends. Our Same Day Delivery window may be reduced if we’re particularly busy, we would rather give care to our bouquets rather than churn them out in a big mess!
If you are unable to select your preferred delivery date, we may have exhausted our stock allocations for that day, or could be hosting an event and unable to accept orders. Please select the next appropriate date.
We find that some of our customers want their orders to be sent out as soon as possible. For most orders, we organise our deliveries based on quantity of orders per suburb and region to ensure our drivers are most efficient with their delivery routes. Priority Delivery means that you order will be prioritised for delivery as soon as possible.
We cannot guarantee delivery times or provide ETAs if Priority Deliveries are Selected. If you don't want to utilise Priority Delivery, that's perfectly fine! Your order will still be delivered on time and on the date you have selected.
That’s not good! We’d like to get you back on track as early as possible, on the bottom right hand side of this page you’ll see a chat bubble, if you click that, you’ll be able to speak directly with the owners of the company Vaïana & Sam. If they’re not available, they’ll see your message when they log back in.
Fantastic, we can certainly do custom orders, please note we are limited to seasonality of Flowers and Availability of stock, but don’t worry, we’ll help you to get the best bouquet for you, or your loved one! Get in touch here!
Yes! We have a number of individuals and corporate clients who love having flowers delivered on a regular basis with no fuss. We even offer a discount so you’re not paying full price! Click Here
The best way to make a change is to email us. Please note if you are making a late change, we may not be able to make adjustments. Get in touch here!
That’s unusual but it can happen! Firstly, please check your junk emails to ensure it hasn’t gone there. If you have landed on our order confirmation page when checking out, it will mean we have received it so don’t stress! However, feel free to send us an email. Get in touch.
Currently Flowers Gold Coast delivers to almost every Gold Coast suburb. Unfortunately some of the suburbs on the outer extremities such as Beechmont, Tamborine Mountain are too far for our Drivers to deliver to. Keep checking in as we plan to expand shortly. We also offer Shipping to NSW, VIC, QLD & SA with select Dried Flowers & Hampers
The more information you can provide about the delivery location, the quicker and easier it will be for our Flowers to reach their new home! Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge. This will help us ensure we can deliver during business hours also. Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left. If our drivers cannot leave the gift in a safe location they will call you first, and if we can't get in touch, will be returned to our Ashmore Studio and a re-delivery fee may apply.
Your order will arrive anytime between 9am and 6pm on the selected date of delivery. We cannot provide an expected time of arrival shorter than that unfortunately. This is due to a number of factors such as the delivery routes our drivers take and the number of deliveries they have to complete on the day. We will get your orders there as soon as possible!
While we understand some people require their orders within a certain timeframe, we will do our very best to meet those requirements, but we ask that it's only requested if they absolutely must be delivered by that time. Unfortunately if we allowed requests from all orders we would need to quadruple the number of drivers to keep everything on schedule!
Flowers Gold Coast delivers 7-days per week! Depending on the day, some Public Holidays as well, although we may need to take the occasional day off to give ourselves a little break! If you can't select the date you are after, it would be either because we need to take a break, working a wedding/event that day, or because our daily allocation has been met. You can select the closest date and the Flowers will still look amazing!
Yes! Flowers Gold Coast delivers Flowers to Hospitals across the Gold Coast, our drivers will deliver to the main reception of the Hospital. We cannot guarantee they will be delivered directly to patients or staff as each hospital have different rules and protocol. It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery.
Be sure to check they haven’t been discharged (or about to be) before ordering! We have recently found some Hospitals have certain wards in which Flowers cannot be received, so please ensure you check with the hospital before placing your order. If you are delivering to someone who has recently changed their last name, it may help to include their Maiden Name as well.
Our delivery charges are split into three regions across the Gold Coast and starts at $15. When you check out, your order it will be based on the delivery address. You can also see the delivery fee for your suburb here. Please note these are subject to change.
If you provide us with an incorrect address or an incorrect name we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee will be incurred. Should the Flowers have been delivered, we will attempt to recover them, if they are not able to be recovered, you will need to repurchase the order.
We’re extremely sorry to hear that there has been a problem with your order, we hate it when things don’t go to plan.
Sometimes when things go missing, it’s worth double checking that the order hasn’t been:
- Left with a next door neighbour – sometime’s this happens if there’s no-one at home and no safe place to leave.
- Left at reception, a concierge desk or mail room – this often happens when a gift is delivered to a business, hospital or school address.
- That the name and address provided is absolutely correct.
If it still can’t be found after trying the above, get in touch and we can look into it immediately for you.
While we prefer that the Recipient be home to receive their orders, we understand that this may not be possible. Please ensure you leave both their contact phone number and your contact phone number with your order. If the recipient isn't home and it may not be safe to leave the order at the front door (or if we cannot access the property) our drivers will first try to call the recipient, and secondly, yourself (the purchaser). If we can't get a hold of either of you, the flowers may be returned to the studio.
Flowers Gold Coast makes a longstanding commitment to support local Australian growers as much as possible. This means specific varieties of flowers may differ week-to-week based on seasonality and availability. We will try our best to match what you see on the site but sometimes we will have to substitute colour or varieties. We always ensure we will send something similar and just as beautiful. Our photos should be utilised as a guide only.
Like with all things in nature, it really does depend on a number of factors. Like your fruit veggies from the Grocery store it can sometimes last a long time, sometimes a little bit less. We have found on average our arrangements last up to 2 weeks. This is because we visit local Flower Markets frequently and try to buy seasonal flowers rather than out of season stock.
Heat and Sun may be great for the day at the beach, but like if you don't drink water and don't apply sunscreen, your body won't like you too much at the end of it! Keeping your Flowers in a cool and out of direct sunlight location will do wonders for Flower longevity. Check out our Flower Care page for more information and tips!
The majority of our Flowers are sourced from Queensland and Australian growers and are made right here on the Gold Coast! Occasionally imported flowers will be used but we try to limit this as much as possible.
As much as we would love to stock every flower possible some times we won't have a particular flower in stock (or it might not even be in season!) if you are looking for a particular Flower to go into your arrangement, please get in touch with us first so we can ensure we can help you.
Flowers Gold Coast is located at 6/10 Expo Court, Ashmore Click here for directions.
Flowers Gold Coast is locally owned and operated, we aren't owned by a large organisation pretending to be a local florist, your flowers are made by locals, for locals. If you ever contact us at Flowers Gold Coast, chances are it'll be handled by the owner themselves!
Flowers Gold Coast offers Local Gold Coast Delivery, Studio Pickup and Selected Shipping to NSW, SA, QLD & VIC!