Frequently Asked Questions

Fresh flower bouquets are neatly wrapped and placed in a recyclable, compostable water bag to keep them hydrated during delivery. Vase arrangements and dried flowers are hand delivered with their containers. Hampers arrive in our classic white hamper boxes, and goodies come in a gift bag.

All orders include a complimentary A6 note card. You'll be prompted to add your message at checkout. Please keep it concise as there is a character limit to fit the card.

Yes! Orders to the Gold Coast placed before 3pm Monday to Sunday qualify for same day delivery. For Brisbane, Logan and Northern NSW, same day delivery is available on weekdays for orders placed before 11am.

If a date isn't selectable, we may have reached our stock allocation for that day or we may be closed for an event. Please select the next available date. Feel free to get in touch if you need help finding a suitable date.

The best way to reach us is through our contact page. If you'd prefer to call, you can reach us here.

Sorry about that! Please visit our contact page and we'll get you sorted as quickly as possible.

Absolutely. Custom orders are our favourite. Availability is subject to seasonality and stock levels, but we'll always work with you to create something beautiful. Get in touch here to get started.

Yes! We have individuals and corporate clients who love having fresh flowers delivered on a regular basis with no fuss. Get in touch and we'll work out the right arrangement for you.

Email us as soon as possible and we'll do our best to help. Please note that last minute changes may not always be possible. For urgent adjustments on the day, we recommend calling us directly.

Check your junk or spam folder first. If you landed on the order confirmation page at checkout, your order has been received. Still unsure? Get in touch and we'll confirm it for you.

We deliver across the Gold Coast, Brisbane, Logan and Northern NSW. Some outer suburbs including Beechmont and Tamborine Mountain are outside our delivery range. We also ship select dried flowers and hampers to QLD, NSW, VIC and SA via our online store.

The more detail you provide, the smoother your delivery will be.

Business address: Include the business name and whether the order should go to reception, a concierge or a loading dock. If your recipient finishes earlier than the business closing time, consider adding a secondary address.

Residential address: Let us know if the property has any access restrictions. If no one will be home, please specify a safe place to leave the order. If we can't find a safe spot and can't reach anyone, the flowers will be returned to our Ashmore studio and a redelivery fee may apply.

Deliveries are made between 9am and 7pm on your selected date. The exact time depends on routing and the number of deliveries on the day. If your recipient might leave early, such as from a school or workplace, we recommend adding a secondary delivery address in the notes at checkout.

If you need delivery by a specific time, please contact us before placing your order and we'll do our best to accommodate.

We deliver 7 days a week to the Gold Coast. Deliveries to Brisbane, Logan and Northern NSW are weekdays only. We also deliver on select public holidays.

Yes! We deliver to hospitals across the Gold Coast. Our drivers deliver to the main reception or nursing station. We can't guarantee delivery directly to a patient's room as each hospital has its own protocols.

To give us the best chance of a successful delivery, please include the ward name and bed number. Check that the patient hasn't been discharged or isn't about to be before ordering. Some wards do not accept flowers, so please confirm with the hospital first.

Delivery fees start from $17 and are calculated at checkout based on your delivery suburb. You can check the fee for your suburb here. Unlike florists who fold delivery costs into their product prices, we keep ours transparent and separate.

If an incorrect address or recipient name results in a failed delivery, we're unable to accept responsibility for the outcome. We'll arrange a redelivery but a redelivery fee will apply. If the flowers were delivered to the wrong address, we'll do our best to recover them. If that's not possible, a replacement order will need to be placed.

We're sorry to hear that. Before getting in touch, it's worth checking:

• Whether a neighbour has accepted the delivery on your behalf.
• Reception, a concierge desk or a mail room, if the address is a business, hospital or school.
• That the name and address on the order are correct.

If you still can't locate it, contact us and we'll look into it straight away.

We always prefer the recipient to be home, but we understand that's not always possible. Please include both the recipient's and your own contact number with the order.

If no one is home and it's not safe to leave the order, our driver will call the recipient first and then you. If we can't reach anyone, the flowers will be returned to our studio and a redelivery fee may apply.

We're committed to supporting local Australian growers wherever possible, which means specific varieties can change week to week based on seasonality and availability. We'll always match your order as closely as possible, but occasionally we may substitute a colour or variety. You'll always receive something equally beautiful. Our photos are a guide to style and palette rather than an exact replica.

On average, our fresh arrangements last around a week or more. Because we source seasonal flowers from local markets regularly, the blooms tend to be fresher than imported out-of-season stock. Longevity will vary depending on the varieties included and how they are cared for at home.

Keep your flowers in a cool spot away from direct sunlight and heat sources. Change the water every couple of days and trim the stems at an angle each time. Check out our Flower Care page for more tips.

The majority of our flowers are sourced from Queensland and Australian growers and arranged right here on the Gold Coast. We do use imported flowers at times, but we limit this wherever possible in favour of locally grown, seasonal stock.

Get in touch before ordering and we'll let you know if we can source it. Some flowers aren't available year-round due to seasonality, but we'll always do our best to help or suggest something similar.

Our studio is at 7/10 Expo Court, Ashmore, QLD. Click here for directions.

Flowers Gold Coast is locally owned and operated. We're not a large network pretending to be a local florist. Your flowers are made by locals, for locals. When you get in touch, you're almost always speaking directly with the owner.

Yes! Studio pickup is available from our Ashmore studio. Select pickup at checkout or contact us for a custom made-to-order arrangement.