Refund policy

 

Returns Policy:

Our return policy allows for returns on certain items within 30 days of purchase. After this period we are unable to accept any refund or exchange requests.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.

Please note that certain items are exempt from being returned, including perishable goods like fresh flowers and plants. However, if there is a clear defect with the product upon receipt, exceptions may apply. Additionally, gift cards are non-returnable.

To initiate a return, you will need to provide a receipt or proof of purchase.

In certain cases, partial refunds may be granted. This applies to items that are not in their original condition, are damaged, or have missing parts due to reasons not caused by our error. Returns made more than 30 days after delivery are also subject to partial refunds.

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a specific timeframe.

Please note that for "No Fault" refunds, such as changes of mind, the refund will not include credit card transaction fees. These fees are incurred by the banks and are not redeemable by Flowers Gold Coast during refunds. We are unable to refund flowers once they have been dispatched for delivery as each arrangement is made to order. 

Refunds for Perishable Goods:

Given the nature of floral products, we expect our flowers to last at least three to five days. Refunds for flowers will be assessed on a case-by-case basis, taking into account factors such as flower variety, external conditions (heat, airflow, sunlight), and care provided. We strive to be reasonable and approachable during this process, but we kindly remind our customers that flowers are perishable.

To process your refund, we require clear photos of the flowers. Please contact Flowers Gold Coast within two days of delivery, providing clear photos of the bouquet as a whole and any specific flowers of concern.

Late or Missing Refunds:

If you haven't received a refund yet, we recommend checking your bank account. Next, contact your credit card company or bank, as it may take some time for the refund to be officially posted. If you have completed these steps and have still not received your refund, please contact us.

Sale Items:

Regular priced items are eligible for refunds, while sale items, unfortunately, cannot be refunded.

Exchanges:

We only replace items that are defective or damaged. If you need to exchange a defective or damaged item for the same one, please send an email and ship the item to 7/10 Expo Court, Ashmore QLD 4214, Australia. Please note that slight variations in our fresh products from the photos displayed on our website are due to stock availability, and we do not provide refunds or exchanges for such variations.

Gifts:

If the item was marked as a gift and directly shipped to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed of the return.

Shipping:

To return your product, please mail it to 7/10 Expo Court, Ashmore QLD 4214, Australia. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time taken for the exchanged product to reach you may vary depending on your location.

Missing Items in Order:

If you discover that an item is missing from your order, we kindly request that you notify us within three (3) working days from the scheduled delivery date. Claims submitted beyond this timeframe will not be accepted. To report a missing item, please contact Flowers Gold Coast via phone or email.

To investigate the claim's validity, Flowers Gold Coast will collaborate with our courier company and review photos of products on the date of delivery to determine if the missing item was dispatched with the order. If the claim is deemed valid, we will take appropriate action to promptly resolve the issue, which may involve delivering the missing item, providing a refund, or offering a suitable replacement.

It is important for customers to cooperate with Flowers Gold Coast throughout the investigation process, providing accurate information and any requested supporting evidence. Failure to comply with this policy may result in the denial of the claim. Flowers Gold Coast reserves the right to modify or amend this policy with appropriate notice provided to customers.